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Generally, if all of your billing information is in order,
it should take between 1-12 hours to set up your account.
In the event of a billing problem please contact our
Billing Department.
If you wish to cancel your TCH account, please open a support ticket with the billing department here: TotalChoice Hosting Cancellation Request.
All sites come equipped with CPANEL.
Navigate to https://www.yoursite.com/cpanel and replace "yoursite.com" with your domain name.
Your main account user name is automatically generated and
cannot be changed. Please click
here to read our account name policy.
Yes, we support all the standard domain name suffixes, including
.cc!
If you have received a notification e-mail and it's been
over 48 hours, it means either that you did not point your
domain name to the right DNS servers, or that your ISP's
DNS server has not yet been updated. It generally takes
24 hours for domain names to become active. This is just
how the Internet works; there is no way we can speed up
the process.
This could be caused by a provisioning error. If you have
not received any e-mails from us with a few hours of ordering
please contact our
Billing Department.
TotalChoice Hosting uses several sets of DNS servers. Please refer to your
welcome e-mail for details. If your still unsure, please contact our support
team.
We follow ARIN guidelines.
The only sites that will be sold dedicated IPs are -
Reseller accounts that use Private Name Servers
SSL Sites
Anon FTP Sites (Dedicated Servers Only)
Click here to view current
version of software installed on TCH servers.
Dual 2.4GHz Intel Xeons, Red Hat Linux 7.3 and 9.0, 512
- 2048 MB of Ram
Multiple Tier 1 Bandwidth providers in premium, U.S based
datacenters. Click here
to read more about our data centers and colocation plans.
We provide four reseller
packages - so there should be one to fit your needs!
Both the Standard and Deluxe Reseller plans allow you to
use customized DNS nameserver names.
Yes. All FTP and incoming/outgoing e-mail traffic counts
against your total bandwidth.
You will receive an automatic e-mail message warning you
that you have reached 80% of your contracted limit. This
should give you plenty of time to contact TCH and purchase
more bandwidth. Once you have exceeded your limit, your
account is suspended for the rest of the current month.
Yes. We run MySQL server version 5
Cpanel allows you to use phpMyAdmin to edit mySQL tables
through the use of SQL query language.
Yes, every site comes with its own CGI-BIN to allow you
to run your own perl scripts.
You may use either #!/usr/bin/perl -or- #!/usr/local/bin/perl
Both will work!
All sites are equipped with web based e-mail. This is all
explained in your sign up letter.
To take advantage of Server Side Includes(SSI) in your web
page, make sure the web page has the extension .SHTML and
not .HTML
Not at all. TotalChoice does not place any advertisement
on your site whatsoever. No banners, no annoying pop-ups,
nothing.
Yes! You will be able to send and receive e-mail through
our servers. In technical terms, we provide both POP3 and
SMTP capabilities.
Effective 10/16/2003 TCH will no longer offer any form of
SSH to our clients, including JailShell. As of now,
if a client already has shell access they will be allowed
the continued use of it. A decision on this is forthcoming.
If I decide to remove ssh from all users any fees that were
paid will be refunded to the end user.
...
be sure to check out the following segments of our family
forum:
- Pre-Sales
Questions
- F.A.Q.
and How-To's
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