Billing Issues
Your resource for any billing issue (while uncommon) you might have at TotalChoice Hosting.
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Prepay for a Year
Prepay for one year on any web hosting plan (excluding reseller plans) and receive the last month of service free!

Failed Credit Cards
In the event the credit card on file for your account has failed to bill, you will receive an email to the registered email address associated with your account. This email details that your account needs action taken. The help desk is always available, to answer your queries. After 48 hours of non-payment, your account will be suspended. Accounts suspended for 30 days or more will be terminated.

PayPal
If your billing is directly through PayPal, you must always maintain an active subscription. Cancelling your subscription can result in suspension, and the account will remain suspended until new payment arrangements have been made.

Policy on Upgrades to Accounts
Any existing customer that wishes to upgrade a monthly hosting account to yearly billing will be issued an invoice for 12 months of service at the base monthly rate of the plan they choose. Once your yearly payment is made, we will discontinue your monthly billing and place your account on a re-occurring yearly billing cycle.
Any existing customer that wishes to upgrade a monthly hosting package to a new monthly package will be issued an invoice for the monthly plan that they wish to upgrade to. Once this invoice is paid their package will be upgraded, and the old billing will be cancelled.

Change Credit Card Information
If you need to change the credit card that your monthly TCH billing fee is charged to please contact our billing department. Click Here To Support A Billing Support Ticket!

If we didn't answer your question here, reach out to support! We're here 24/7/365 to help!

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